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FAQ

FAQ

General – Billing – Refunds – Exchange – Code Redemption

GENERAL

Earlybird is a curated SaaS lifetime deals platform that partners with software companies to offer exclusive one-time payment deals to entrepreneurs and businesses. We focus on quality curation over volume, featuring only high-quality tools that provide genuine value to our Bird Gang community of entrepreneurs. Say goodbye to paying full price for essential software your business requires.

A lifetime deal is a one-time payment that gives you permanent access to a software product, eliminating recurring subscription fees. Instead of paying monthly or annually, you pay once and get lifetime access to the tool. Important note: “Lifetime” refers to the product’s lifespan (as long as the company maintains the product), not the user’s lifespan.

An Annual Grandfather Deal allows you to pay a special discounted annual rate that is locked in for life. You’ll pay the same annual fee every year at this discounted rate, protecting you from future price increases.

Tier plans are different pricing levels for the same product, each offering increasing features, usage limits, or capabilities. For example:
Tier 1: Basic features, suitable for solo entrepreneurs or small projects
Tier 2: More features and higher limits for growing businesses
Tier 3: Premium features and maximum limits for established businesses
Each tier is a one-time payment for lifetime access at that feature level.

No, when a product is sold out, it is not possible to purchase it again. We recommend acting quickly when you see a deal that interests you, as our exclusive deals have limited availability.

Yes! Earlybird partners with SaaS founders to launch exclusive deals. We provide comprehensive marketing support and help you scale customer growth while maintaining your product’s value. If you’re a SaaS founder interested in partnering with us, apply at: https://earlybird.so/partner/

Email us at [email protected] and our team will help you with any questions or issues.

BILLING – REFUNDS – EXCHANGE

We currently accept payments through Stripe, which supports major credit and debit cards.

Our deals are structured as one-time payments. However, some products may offer different tier options at various price points to fit different budgets.

Yes! We offer a 30-day refund period, no questions asked. If you’re not satisfied with your purchase for any reason, you can request a full refund within 30 days of purchase.

Refunds typically process within 3-5 working days after approval. The exact timing may depend on your bank or payment provider.

No, refunds are processed back to your original payment method or as Earlybird wallet credits. We cannot refund to a different payment method than was used for the original purchase.

Our standard refund period is 30 days.

Yes! Absolutely within 30 days of purchase.
https://earlybird.so/my-account/orders/ – Click Refund
Login to Earlybird Account
My Account
Orders
Click Refund

If a product experiences technical issues or shuts down, Earlybird will evaluate the circumstances of each situation individually. We strive to protect our Bird Gang community and work to ensure this doesn’t happen through our careful partner vetting process. Contact [email protected] if you experience any issues.

Yes! If you’d like to upgrade to a higher tier of a product you’ve already purchased, there are two options available: https://earlybird.so/my-account/orders/ Click Refund

1st. Request a Refund and Purchase higher Tier: This option involves requesting a refund for your Tier purchase and then directly purchasing a higher Tier license.
Recommended & Faster: 2nd. Request a Refund and Use Wallet Credit: Request a refund for your purchase and choose the option to transfer the refund amount to your Earlybird wallet credit. Once the wallet credit is approved, you can use it to purchase the desire license.

Yes! If you’d like to downgrade to a lower tier of a product you’ve already purchased, there are two options available: https://earlybird.so/my-account/orders/ Click Refund

1st. Request a Refund and Purchase a lower Tier: This option involves requesting a refund for your Tier purchase and then directly purchasing a lower Tier license.
2nd. Request a Refund and Use Wallet Credit: Request a refund for your desire purchase and choose the option to transfer the refund amount to your Earlybird wallet credit. Once the wallet credit is approved, you can use it to purchase the desire license.

Yes, product exchanges are possible within our refund window.
There are two options available: https://earlybird.so/my-account/orders/ Click Refund

1st. Request a Refund: This option involves requesting a refund for your product purchase and then directly purchasing a different product.
Recommended & Faster: 2nd. Request a Refund and Use Wallet Credit: Request a refund for your purchase and choose the option to transfer the refund amount to your Earlybird wallet credit. Once the wallet credit is approved, you can use it to purchase the desire Product.

Add a new product to your cart and proceed to checkout. Select Wallet Payment, and that’s all. The credit will be deducted from your total before payment.

LICENSE CODE REDEMPTION

Redemption instructions are provided immediately after purchase in your order confirmation email and are also available in your Earlybird account dashboard. Each product has specific instructions from the partner on how to activate your license.

If you’re having trouble redeeming your license code, contact the product’s support team directly. Each SaaS partner handles their own technical support and license activation. You can find their contact information in your redemption instructions. If you need help locating this information, reach out to [email protected].

You have 60 days from the date of purchase to redeem your license code. We strongly recommend redeeming your codes as soon as possible after purchase to ensure you don’t miss the redemption window.